Navigating the seas of customer experience management today might be compared to the challenges of the ancient mariners exploring new territories. Customer expectations, always on the move, are transforming with each new innovation in communications. Like those unknown waters of the once uncharted oceans it is difficult to know the sea lanes of positive customer interactions from the rocky shoals of dissatisfied customers and clients. […]
IT security has a big job: keep corporate data safe in the face of motivated hackers and unaware employees. Today that job is harder than ever — employees are bringing their own devices and applications into the office every morning, and walking out the door with corporate data every night. […]
Being good at business is important for anyone who is self-employed, but it is a necessity for photographers. First and foremost, as photographers, we need to be able to capture amazing photos for our clients. After all, this is what we are being hired to do. But, even if you are the best photographer in the world, skill alone will not guarantee success. We also need to be able to market our business, find new customers, and maintain our brand. Let’s take a look at each of these in more detail. […]
The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s highly connected society, customers are relying on other people around them to find information to solve issues. They consult online resources, form online communities, and look to endorsements from total strangers to form opinions on products and services. […]