11 July 2020: Lockdown Day 107

It’s been over a hundred days. Opposite of the saying “too little, too late”, our corona lockdown was “too much, too soon” – and now everyone seems to be “over it”. We’ve passed Day 100, earned the badge and the pat on the back for being compliant citizens, and now everyone is desperate to experience […]

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20 May 2020: Lockdown Day 55

Navigating the seas of customer experience management today might be compared to the challenges of the ancient mariners exploring new territories. Customer expectations, always on the move, are transforming with each new innovation in communications. Like those unknown waters of the once uncharted oceans it is difficult to know the sea lanes of positive customer interactions from the rocky shoals of dissatisfied customers and clients. […]

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